Customer Service

[migrated from myspace blog]

To Whom It May Concern:

I am writing to encourage the ChapStick brand to return to its original formula for Chapstick All Natural. While it’s clear that 100% Botanical Medley is supposed to take that place of the All Natural product, and the ingredients appear to be the same, it is noticeably not the same. The smell is different (less coconut oil?), and it’s not as smooth on the lips as the All Natural product. Not only that, but the All Natural product was about $1 cheaper. It usually retailed for about $1.99 in the blister pack, so how does putting the (nearly) same product in a box justify the new $2.99 price point?

I have had to resort to eBay to find what tubes are left of All Natural, and have picked up 13 so far. ($2.99/4 is a lot better than $2.99/1.)

Also, why does your company not have a customer service email or web form available on your web site? It’s 2008. I refuse to call your customer service line because I’m not convinced the full impact of my point will be made over the phone, so I have to spend the 41 cents to mail a letter and wait for it to arrive, when every other company in the world (except for Lay’s, apparently) has digital means of serving customers.

Please let me know when you come to your senses and return to the original formula (don’t feel bad, it didn’t work for Coca-Cola, either.) Until then, what do you think Blitex’s Herbal Answer is like?




Mark [Last Name]
[Street Address]
[City], [ST] [Zip]
[email address]@gmail.com (That’s an email address. It’s like mail, but faster.)